Technical Support
Billing Support

Systems Requirements

Following requirements you should have when joining the site:

  • Internet Explorer or FireFox is the preferred browser for the site.
  • Use fast connection to the internet / Photos are 2,5 Megapx 0,5-1,5 MB / Pic)
  • Please make sure cookies are enabled.
  • Make sure you have Flash Player installed
  • Please make sure your javascript settings are enabled.
  • Make sure the Macromedia Flash player is installed and enabled.
  • Please make sure your Pop Up Blocker is disabled when viewing the site.
  • Please make sure your computer has Windows Media Player installed. Our streaming videos are served in this formate. You can download Windows Media Player for free at the following address:

Viewing the Photos

Why do photos have a poor, pixelated or compressed look?
  • Use the correct "Color Depth"
    Please set your color settings to 24 or 32 bits. To change these settings:
    Windows PC: [Control Panel] => [choose Display] => [click Settings] and set video card to the highest possible color depth (24 or 32 bits).

  • De-activate "Image Compression"
    Some browsers have a feature that will automatically resize larger images to fit the screen or speed up download time. The result is that the images look ugly. You should de-activate this feature !!!

    Internet Explorer: [click Internet Options] => [Advanced] => [Multimedia] => [un-check "automatic image resizing"]

    Netscape 7.1: [click on Edit in the Toolbar] => [Preferences in the Edit drop-down menu] => [Appearance] => [uncheck the "Resize large images to fit in the browser window"]

    AOL Browser: [settings within your AOL browser] = > [choose preferences] => [internet properties (www)] => [web graphic tab on top] => [choose "never compress graphics"]

Download Zip Files

How do I download and extract the zip files?

  • Windows PC: [right click on the mouse] => [choose "Save File As"]
  • Mac: [click on the mouse while holding control button] => [coose "Download Link to Disk"]
    [choose the destination on your hard-drive] => [click "Save"] [open the .zip file] => [extract the content to your desired destination]

No software to open zip files?

Problems downloading / extracting zip files?

  • A common problem (empty zip files, etc.) is the local firewall (hardware / software). Check the settings and allow zip files being downloadable!
    Also check your browser settings (security) if you still have problems.

Watching the Videos

How do I watch the videos?
You need a movie viewer which can handle Windows Media Files on your computer.
  • Windows Media Player <download here >
  • Windows PC: [right-click the link] => [choose "Save File As"]
  • Mac: [click while holding down the control button] => [coose "Download Link to Disk"]
    [choose the destination on your hard-drive] => [click "Save"]
    [open the video file with the appropriate movie player]

Surfing around our Sites

Why don't I see the latest updates? (Proxy Servers)

  • The problem with proxy servers is that they store content to speed up download speed. This can be a problem on frequently updated sites like our one. You should surf without proxy servers because you might not get the latest updates otherwise.
  • To disable on Windows PC's:
    click [Start] => [Control Panel] => [Connections] => [LAN settings] => [disable any checked feature] => [restart the computer]

Do not use Spiders to dump complete Site (no "Leeching")

  • Automatic downloading the complete site or large parts of it reduces the server speed and negatively affects users' ability to surf the site.
    Our server security system will block you if spidering is detected.
Back to Top
.:: | Technical Issues | My Subscriptopn | Legal Terms | Contact Form | ::.